Troubleshooting

Solutions for common issues and problems.

In This Section

Menu Not Showing - Visibility and display issues
Import Problems - CSV and photo import errors
Allergen Sync Issues - Derived allergen problems
QR Code Not Working - Scanning and access problems

Quick Diagnostics

Check these in order:

Is the menu published?
Is the restaurant published?
Are items in published status?
Is your QR code correct?

Import Failing

Common causes:

Invalid CSV format
Missing required columns
File encoding issues
Photo quality problems

Allergens Not Updating

Try these steps:

Wait 1-2 minutes for cache refresh
Edit and save the parent item
Check source items have allergens set
Verify component linkages

QR Code Not Scanning

Check:

Code size (minimum 1” x 1”)
Code quality (not damaged)
Lighting conditions
Phone camera function

Getting Help

Self-Service

Search this documentation
Check the specific troubleshooting guides
Review recent changes you made
Try common fixes listed

Contact Support

If self-service doesn’t help:

Email: support@atlee.app
Include:
- Your restaurant name
- What you’re trying to do
- What’s happening instead
- Screenshots if helpful

Response Times

Critical issues: 4 hours
Standard issues: 24 hours
Questions: 48 hours

Common Quick Fixes

Refresh the Page

Many display issues resolve with a hard refresh:

Windows: Ctrl + F5
Mac: Cmd + Shift + R

Clear Browser Cache

For persistent issues:

Open browser settings
Clear cache and cookies
Reload the page

Try Different Browser

If issues persist:

Chrome recommended
Firefox works well
Safari supported
Avoid older IE

Log Out and Back In

Session issues can be fixed by:

Log out completely
Wait 30 seconds
Log back in

Check Your Connection

Slow or failed operations may be network-related:

Try different network
Check internet connection
Try mobile data vs. WiFi