Review Overview

Understanding the review system and how diners provide feedback.

How Reviews Work

Diner Submits Review

1. Diner scans QR code and views menu
2. After browsing, review prompt appears (optional)
3. Diner rates experience (1-5 stars)
4. Adds optional comment
5. Submits anonymously or with contact info

You Receive Review

1. Review appears in dashboard
2. Email notification (if enabled)
3. Metrics updated

You Respond

1. View review details
2. Compose response
3. Response visible to diner (if they check back)

Review Components

Star Rating

5-star scale:

Written Feedback

Free-text comment covering:

• Overall experience
• Specific compliments
• Issues encountered
• Suggestions

Metadata

Each review includes:

• Submission date/time
• Device type
• Whether allergen filters were used
• Items viewed (if available)

Review Dashboard

Viewing Reviews

Navigate to Reviews to see:

• Recent reviews list
• Average rating summary
• Rating distribution chart
• Response status

Review List

Each review shows:

★★★★☆ (4 stars)
"Great food, friendly staff. The allergen info was helpful."
3 hours ago • Used allergen filter • No response yet

Filtering Reviews

Filter by:

Sorting

Sort reviews by:

• Newest first
• Oldest first
• Highest rating
• Lowest rating
• Pending response first

Review Metrics

Average Rating

Your overall rating:

Overall: 4.2 ★★★★☆
Based on 234 reviews

Rating Distribution

5 stars: ██████████████ 58%
4 stars: █████████ 24%
3 stars: ████ 10%
2 stars: ██ 5%
1 star:  █ 3%

Trends

Track changes over time:

• Week-over-week
• Month-over-month
• After menu changes

Review Types

Standard Review

Basic experience feedback:

• Rating
• Comment
• General impression

Allergen Review

Specific allergen experience:

• Was allergen info accurate?
• Did you feel safe ordering?
• Any concerns?

Triggered when diner used allergen filters.

Quick Rating

Rating only, no comment:

• Faster for diners
• Still useful data
• Lower friction

Reviewer Information

Anonymous Reviews

Most reviews are anonymous:

• No identifying information
• Cannot contact reviewer
• Still valuable feedback

Identified Reviews

Some diners provide contact:

• Email address
• Name
• Can follow up directly

Moderation

Inappropriate Reviews

Flag reviews that are:

• Spam or promotional
• Offensive language
• Unrelated to your restaurant
• Clearly fake

Flagging Process

1. Click Flag on review
2. Select reason
3. Review is hidden pending review
4. Support reviews flagged content

What You Can’t Do

• Delete genuine reviews
• Edit reviewer comments
• Change star ratings

Review Analytics

Key Metrics

Common Themes

AI-identified themes:

• Food quality
• Service speed
• Allergen accuracy
• Staff knowledge
• Value

Actionable Insights

Dashboard suggests:

• “3 recent reviews mention slow service”
• “Allergen accuracy rated highly”
• “Consider responding to 5 pending reviews”