Verification Queue

Review and verify allergen information systematically using the verification queue.

What Is the Verification Queue?

The verification queue shows items that need allergen attention:

• Items with unconfirmed allergens
• Newly imported items
• Items flagged by diners
• Items with suggested allergen changes

It helps you systematically verify allergen accuracy across your menu.

Accessing the Queue

1. Navigate to Allergens > Verification
2. The queue shows items needing review
3. Items are sorted by priority

Queue Categories

Needs Verification

Items with one or more unconfirmed allergens:

• Newly created items
• Imported items
• Items with added ingredients

Action: Review and mark each allergen as Contains or Safe.

Community Flags

Items flagged by diners as potentially incorrect:

• Diner reports wrong allergen status
• Multiple flags increase priority
• Includes diner’s correction suggestion

Action: Investigate and either accept the flag or dismiss it.

AI Suggestions

Items where the system suggests allergen changes:

• Based on ingredient analysis
• Derived from linked items
• Cross-referenced with allergen databases

Action: Review the suggestion and accept or dismiss.

Working the Queue

Reviewing an Item

1. Click on an item in the queue
2. The review panel shows:
   • Item details (name, ingredients)
   • Current allergen status
   • Reason for queue inclusion
   • Suggested changes (if any)

Verifying Allergens

For each allergen, choose:

1. Contains - Confirm item contains this allergen
2. Safe - Confirm item is safe for this allergen
3. Skip - Leave as unconfirmed (review later)

Completing Review

1. Set all allergen statuses
2. Add optional verification notes
3. Click Save & Next to move to next item
4. Or click Save to stay on current item

Dismissing Items

If an item doesn’t need review:

1. Click Dismiss
2. Select a reason:
   • Already verified
   • Not applicable
   • Will review later
3. Item leaves the queue

Verification Standards

Atlee uses consistent verification standards across all restaurants:

Verified Status

An allergen is “verified” when:

• Restaurant staff has reviewed the item
• Status is marked as Contains or Safe
• Not left as Unconfirmed

Verification Sources

When verifying, consider:

1. Recipe documentation - Written recipes with ingredient lists
2. Supplier information - Vendor-provided allergen data
3. Kitchen knowledge - Staff expertise on preparation
4. Cross-contamination - Shared equipment risks

Documentation

Keep records of:

• Who verified each item
• When verification occurred
• Source of allergen information
• Any cross-contamination notes

Queue Filters

Filter the queue by:

Priority System

Items are prioritized by:

1. Community flags - Highest priority (potential safety issue)
2. Multiple unconfirmed - Items with many gaps
3. Popular items - High-visibility items first
4. Recently added - New items need verification
5. AI suggestions - System-detected issues

Bulk Verification

For similar items, verify in bulk:

1. Select multiple items in the queue
2. Click Bulk Verify
3. Set allergen status for all selected
4. Only allergens present in ALL selected items can be bulk-set
5. Click Apply

Use case: All salads from the same base are safe for shellfish.

Queue Metrics

Track your verification progress:

Verification Workflow

Recommended Schedule

New Item Process

1. Item is created/imported
2. System adds to verification queue
3. Staff reviews within 48 hours
4. All allergens marked Contains or Safe
5. Item removed from queue

Flag Response Process

1. Diner submits flag
2. Alert sent to staff
3. Flag reviewed within 24 hours
4. Correction made if valid
5. Response sent to diner (optional)

Best Practices

1. Clear the queue regularly - Don’t let items pile up
2. Verify before publishing - New items should be verified
3. Take flags seriously - Diners often catch mistakes
4. Document uncertainty - Note when you’re not 100% sure
5. Involve kitchen staff - They know the recipes best

Common Questions

Why does an item keep appearing in the queue? It may have multiple allergens to verify, or new ingredients were added.

Can I skip items permanently? Dismissed items can be added back. Use “Not applicable” for items that truly don’t need review.

Who can verify allergens? All team members with dashboard access can verify. Consider limiting to trained staff.

What if I’m not sure about an allergen? Leave as Unconfirmed and add a note. Follow up with the supplier or chef.