Reviews & Feedback
Engage with diner feedback and manage reviews.
In This Section
- Review Overview - Understanding the review system
- Responding to Reviews - Best practices for responses
- Review Settings - Configure review collection
- Exporting Reviews - Download review data
Why Reviews Matter
Reviews help you:
- Understand diner satisfaction
- Identify improvement areas
- Build trust with new diners
- Showcase positive experiences
Review Features
Collection
- Optional post-dining prompt
- Rating + comment system
- Anonymous or identified
- Allergen-specific feedback
Management
- View all reviews in dashboard
- Filter by rating, date, topic
- Respond to reviews
- Flag inappropriate content
Analytics
- Average rating over time
- Common themes
- Allergen feedback trends
- Response rate tracking
Getting Started
Enable Reviews
- Navigate to Settings > Reviews
- Toggle Enable Reviews on
- Configure collection settings
- Save changes
View Reviews
- Navigate to Reviews in sidebar
- Browse submitted reviews
- Filter and sort as needed
- Respond to reviews
Review Types
General Reviews
Overall dining experience feedback:
- Star rating (1-5)
- Written comment
- Date of visit (optional)
Allergen Feedback
Specific allergen experience:
- Was information accurate?
- Did staff know allergens?
- Any concerns or issues?
Suggestions
Improvement ideas from diners:
- Menu suggestions
- Allergen requests
- Service feedback
Best Practices
- Respond promptly - Within 24-48 hours
- Be professional - Even to negative reviews
- Learn from feedback - Act on patterns
- Thank reviewers - Encourage more feedback
- Monitor trends - Spot issues early
Last updated on