Review Settings

Configure how reviews are collected and displayed.

Accessing Settings

Navigate to Settings > Reviews to configure review collection.

Collection Settings

Enable/Disable Reviews

Toggle review collection:

• On - Diners can submit reviews
• Off - Review option hidden

Review Prompt

When to show review prompt:

Prompt Delay

How long before showing prompt:

• Immediate
• After 30 seconds
• After 1 minute
• After 2 minutes

Longer delays may get more thoughtful reviews.

Review Requirements

Rating Required

Always require star rating:

• Ensures quantifiable data
• Quick for diners
• Cannot be disabled

Comment Optional/Required

Allergen Feedback

Prompt allergen-specific questions when diner used filters:

• “Was allergen info accurate?”
• “Did you feel safe ordering?”
• Optional additional questions

Display Settings

Public Reviews

Show reviews publicly on menu:

• Show All - All approved reviews visible
• Show Highlights - Only 4+ star reviews
• Hide All - Reviews not public

Review Count

Display total review count:

• “Based on 234 reviews”
• Builds social proof
• Updates automatically

Average Rating

Show average rating:

• Star display
• Numeric (4.2/5)
• Both

Notification Settings

Email Notifications

Get notified for:

Notification Recipients

Add email addresses for notifications:

1. Click Add Recipient
2. Enter email
3. Select which notifications
4. Save

Moderation Settings

Auto-Approve

Automatically publish reviews:

• All - Instant publication
• 4+ Stars - Auto-approve positive only
• None - Manual approval required

Profanity Filter

Automatically hide reviews with:

• Offensive language
• Spam patterns
• Suspicious content

Hidden reviews require manual review.

Minimum Length

Require minimum comment length:

• Prevents unhelpful “good” reviews
• Encourages thoughtful feedback
• Set to 0 to disable

Allergen-Specific Settings

Allergen Feedback Prompt

When diner used allergen filters:

• Show allergen-specific questions
• Ask about information accuracy
• Collect safety feedback

Questions to Ask

Customize allergen feedback questions:

1. “Was the allergen information accurate?”
2. “Did staff answer your allergen questions?”
3. “Would you recommend us to others with allergies?”

Enable/disable each question.

Priority Flagging

Auto-flag reviews mentioning:

• Allergen accuracy issues
• Safety concerns
• Staff knowledge gaps

These appear in priority queue.

Response Settings

Response Visibility

Who sees your responses:

• Public - Anyone viewing reviews
• Reviewer Only - Only original reviewer
• Both - Public after reviewer sees

Response Templates

Save common responses:

1. Click Manage Templates
2. Create templates for common scenarios
3. Access when responding

Response Reminder

Get reminded about pending responses:

• After 24 hours
• After 48 hours
• Never

Data Settings

Retention

How long to keep reviews:

• Forever
• 2 years
• 1 year
• 6 months

Deleted reviews can’t be recovered.

Export Permissions

Who can export review data:

• Owners only
• All team members
• Disabled

Integration Settings

Third-Party Platforms

Connect review platforms:

• Google Reviews
• Yelp
• TripAdvisor
• Facebook

Aggregate reviews from multiple sources.

Webhook Notifications

Send review data to external systems:

1. Enter webhook URL
2. Select events to send
3. Test connection
4. Enable