Allergen Insights

Monitor allergen coverage, identify gaps, and track verification progress with the insights dashboard.

Accessing Insights

Navigate to Allergens > Insights to view your allergen analytics.

Coverage Overview

Menu Coverage

See how much of your menu is verified:

Total Items: 45
├── Fully Verified: 38 (84%)
├── Partially Verified: 5 (11%)
└── Unverified: 2 (5%)

Definitions:

• Fully Verified - All allergens marked Contains or Safe
• Partially Verified - Some allergens marked, others Unconfirmed
• Unverified - No allergens marked

Coverage Goal

Aim for 95%+ fully verified items. Unverified items create uncertainty for diners.

Per-Allergen Breakdown

View coverage by individual allergen:

Identifying Gaps

Look for allergens with high Unconfirmed counts:

• Focus verification efforts there
• May indicate missing data
• Consider kitchen audit

Verification Metrics

Verification Rate

Track how quickly you’re verifying items:

• Daily Average - Items verified per day
• Weekly Trend - Is rate increasing or decreasing?
• Time to Verify - Average days from creation to verification

Queue Status

Monitor the verification queue:

Flag Analytics

Flag Summary

Track community flags:

Flag Patterns

Identify trends:

• Most Flagged Items - Which items get flagged often?
• Most Flagged Allergens - Which allergens are problematic?
• Flag Timing - When do flags come in?

Diner Filter Analytics

See how diners use allergen filters:

Most Filtered Allergens

Which allergens diners filter for most:

1. Gluten (32%)
2. Milk (24%)
3. Peanuts (18%)
4. Tree Nuts (12%)
5. Other (14%)

Filter Usage Over Time

Track trends in filter usage:

• Are more diners filtering?
• Which allergens are trending?
• Seasonal patterns?

Safe Options by Allergen

For each allergen, see available safe options:

Interpreting This Data

• High percentage - Good options for diners with this allergy
• Low percentage - Consider adding more safe options
• Very low - May deter diners with this allergy

Reports

Generate Reports

Create detailed reports:

1. Click Generate Report
2. Select report type:
   • Coverage Summary
   • Verification Audit
   • Flag History
   • Diner Analytics
3. Choose date range
4. Select format (PDF or CSV)
5. Click Generate

Scheduled Reports

Set up automatic reports:

1. Click Schedule Report
2. Choose report type
3. Set frequency (weekly, monthly)
4. Enter email recipients
5. Click Save

Benchmarks

Compare your performance to benchmarks:

Understanding Benchmarks

• Above benchmark - Performing well
• Near benchmark - Acceptable
• Below benchmark - Area for improvement

Action Items

The insights dashboard suggests actions:

High Priority

• “5 items unverified for over 7 days”
• “2 pending flags awaiting response”
• “Milk coverage below 50%“

Medium Priority

• “Consider verifying seasonal items”
• “Queue backlog growing”
• “Flag response time increasing”

Low Priority

• “Schedule quarterly audit”
• “Review rarely-flagged items”

Using Insights Effectively

Weekly Review

Every week, check:

1. Queue size trending up or down?
2. Any pending flags?
3. Coverage percentage stable?

Monthly Review

Every month, check:

1. Verification rate acceptable?
2. Flag patterns emerging?
3. Diner filter usage changing?

Quarterly Audit

Every quarter:

1. Generate comprehensive report
2. Review all benchmarks
3. Plan verification priorities
4. Update team on findings

Best Practices

1. Check dashboard weekly - Stay on top of trends
2. Respond to flags quickly - 24-hour response goal
3. Maintain high coverage - 90%+ is the target
4. Track diner needs - Prioritize frequently-filtered allergens
5. Use reports for stakeholders - Share progress with management